The way we look and sound in a situation—and the way the other person looks and sounds—can have a lot to do with things heating up. We call this the Process and can look at it from both ‘sides’ when things heat up. Did the way you looked and sounded when things heated up help escalate the situation? And, did you react to the other person’s facial expressions and body language or tone of voice?
It can be as simple as being a frowning thinker. Frowning thinkers look mad! And sarcasm is all about changing the meaning of the words by changing the tone of voice. Many of us react to this tone, causing things to heat up!
Read more in my article http://j.mp/1CHNh95