The coffee shop next door to my condo is now under new management─Mark's the owner and Maddie's the head barista.I stopped in to welcome them and let them know that it was an uphill battle. The last ownership and staff did pretty much nothing right. One night soon thereafter I walked by and noticed the only light was coming from the open door...to the kitchen. Stopped in the next day and suggested they leave one of the table lamps on near one of their many, welcoming seating areas. Checked it out that night and there it was! OH, and they remembered my name when I stopped in to say, "Hooray!" the next day. Clearly they know how to listen and understand customer service! Besides that, they make wonderful coffee and serve delicious food. And, they now have a selection of local brews that hit the spot when you need a beer.Next time you're in Seattle and near the Olympic Sculpture Park, stop in and pick up lunch or coffee. Then you can walk the half-block to the Park and enjoy great views and great food. They're on First Avenue between Broad and Eagle. (Yes, a very short street that gives you a direct view toward the Eagle by Calder in the Park...). Great food, great coffee, great brews and great service - with a smile!
My wonderful speaker agent - Cheryl Ferguson of 5x5live - called me the other day to see if she could stop by to deliver something. She arrived with flowers and a handwritten card. Reminded me how often our thank yous are sent via email. And what a difference such a thoughtful effort makes! So, a reminder for us all. Next time someone does something nice for you, mail (yes, snail mail) them a handwritten thank you note. Better yet? Deliver flowers!
Your communication connection, Jan helps people discover how to positively
influence the responses they receive whether they’re leading a team or working with peers; speaking before a group or one-to-one; motivating or giving feedback to staff; serving clients, customers or patients; or promoting a concept or service.
A speaker, trainer and coach, Jan has earned the Certified Speaking Professional (CSP) designation. Fewer than 10% of the 5,200 speakers who belong to the Global Federation of Speakers earn this designation.
Jan creates customized programs─45 to 60 minute keynotes and workshops from three hours to two days─for clients in a variety of industries ranging from healthcare to construction and accounting to information technology. You can find descriptions of Jan's programs at her website.