Tuesday, October 26, 2010

Having trouble getting heard?

"What?" "I'm sorry, what did you say?" Sound familiar? There are lots of reasons why people might not listen to us. They're busy. We catch them in the hall with a "Got a minute?" We ramble. We need to figure out how to get them to listen.

Try Procedure Setting. It's a three step process:
1. State your desire to talk.
2. State how long it will take. This step is critical. It requires you to know what you're going to say, knowing how long it will take and sticking to that time frame.
3. Ask if this is a good time to talk.

If they say "No," ask them, "When would be a good time to talk?" Now you've got to hold them to it. You'll want to verify a time and place. Then send them an Outlook New Meeting Request that will show up on their calendar. When the meeting time arrives, be sure you get to the point, stick to your original time frame and, er, uh, uhm. Oh! Don't ramble!

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