"What?" "I'm sorry, what did you say?" Sound familiar? There are lots of reasons why people might not listen to us. They're busy. We catch them in the hall with a "Got a minute?" We ramble. We need to figure out how to get them to listen.
Try Procedure Setting. It's a three step process: 1. State your desire to talk. 2. State how long it will take. This step is critical. It requires you to know what you're going to say, knowing how long it will take and sticking to that time frame. 3. Ask if this is a good time to talk.
If they say "No," ask them, "When would be a good time to talk?" Now you've got to hold them to it. You'll want to verify a time and place. Then send them an Outlook New Meeting Request that will show up on their calendar. When the meeting time arrives, be sure you get to the point, stick to your original time frame and, er, uh, uhm. Oh! Don't ramble!
I'm sure you haven't made as big a gaffe as the former CEO of BP, Tony Hayward. Yet, even the best speakers fall prey to some stumbling blocks─whether we're talking one-to-one or to the world. Once we identify ours, we can work to eliminate them and get on with the business at hand. Review this checklist and see how you do─you'll find some examples following each stumbling block:
Hedge statements and qualifying phrases: This may not be important, but…
Tag questions: Don’t you agree? OK? All right? The company car will be available, won’t it?
You've seen the articles: "Death by PowerPoint" and other extremely uncomplimentary headlines. Many times these pejoratives are well deserved. Yet, research shows the power of visuals─see a previous post for details. To take your PowerPoints from groan to great, follow these guidelines:
Strive for simplicity
• Limit graphics • Use bullets instead of complete sentences • Don't overuse animation─spinning transitions grow old after one! • Use only 2-3 colors. No surprise, blue is the favorite color of 80% of Americans. • Strive for the strongest possible foreground/background contrast. Dark type against a light background is easiest to read─especially in subdued lighting. When using light type against a dark background, make sure it's legible. • Recolor charts, clip art and illustrations to match your palette
Let legibility be your guide
Focus on Fonts • Use only one or two fonts • Pick one with a black or heavy version to make titles stand out • Use sans serif fonts—Arial and Verdana are two classics • 24 point is the smallest font to use—bigger is better! • Avoid all caps—they slow down your reader by 13.4% • Do not underline
Follow the 6 x 6 Rule, then change it up! • 6 lines per slide • 6 words per line • For change of pace, have a slide with a single quote or few words
Keep punctuation to a minimum, avoid: • Slashes—look like letters when projected • Exclamation points—often look like the letter “I” • Periods at end of lines—they’re usually not complete sentences • Awkward line breaks
Choose an easy to read layout • Set type ragged right • Use centering sparingly─difficult to find the beginning of lines • Use two to three indent levels─maximum
Edit ruthlessly • Eliminate introductory words—the, in addition • Avoid awkward line breaks • Cut redundant words and qualifiers—often, extremely, sometimes • Replace long words or phrases with short ones
And whatever you do, don't read from your PowerPoint. Well, occasionally I'll read a quote for effect, but to read endlessly from your slides is insulting to your audience. And boring!
A former speaker and trainer, Jan worked with professionals who wanted to positively influence the responses they received whether they were leading a team or working with peers; speaking before a group or one-to-one; motivating or giving feedback to staff; serving clients, customers or patients; or promoting a concept or service.
Jan earned the Certified Speaking Professional (CSP) designation—the speaking profession’s international measure of speaking experience and skill. Fewer than 12 % of the 5,000+ speakers worldwide, who belong to the 14 member associations of the Global Speakers Federation (GSF), have earned this professional designation.
Jan created customized programs for clients in a variety of industries ranging from healthcare to construction and accounting to parks and recreation.
